SHIPPING + RETURNS
Which shipping carrier will deliver my package?
We currently ship all orders using USPS. They have the most competitive pricing for 1-3 pound boxes, which means lower shipping costs for you!
What is the estimated shipping time for my order?
We are working very persistently to have inventory on hand to ensure 2-3 day delivery time for all orders. This may vary slightly as we are making all of our wares by hand and larger wholesale orders can wipe out our stock unexpectedly. If an order is expected to take longer than 5 days to ship, we will notify you and will often add in an extra gift from us to apologize for the longer wait.
How can I track my order?
As soon as your order has shipped you will receive an automatic email with tracking information. Please allow USPS 24-48 hours to scan and update the movement of the package.
What do I do if I entered the wrong shipping address?
If you entered the wrong shipping address when placing your order send us an email to email@example.com as soon as you can. If we receive the new address in time we will have it changed before your order goes out. For orders that are sent back to our studio we will contact you to confirm the correct shipping address to resend the package. We will then invoice for a new shipping label and ship once the additional charges have been paid.
My order broke in transit, what should I do?
We work very diligently to wrap all of our orders with care. At times, items do break and we take full responsibility for the damage that happens when they are in the hands of USPS. If something has broken, please take an image and send it to firstname.lastname@example.org. A replacement will be sent out immediately.
What materials are used for shipment?
We have a 100% recyclable system in place for all online retail orders. Your items will be rolled in a corrugated paper wrap, cushioned with paper fill and packaged in a recycled recyclable box (yep, thats right....we buy recycled boxes!) We've put a lot of effort into having all of our materials be recyclable and ask that you honor these efforts by recycling everything.
We accept returns within 15 days of purchase. Please ensure that items are unused and undamaged.
If for any reason you wish to return an item, you can start a return by emailing us at email@example.com
Note: All items must be returned with the original packaging to ensure item arrives undamaged. Shipping costs will be deducted automatically.
We don’t offer direct exchanges online, but we do offer free returns for store credit so you can place a new order for an item in your preferred design
To begin the process, email info@convivialproduction and request an "Product Exchange".
If you live in Kansas City and would like to exchange an item in person, please note this in an email request to firstname.lastname@example.org and we will set up a time for you to shop with one of our warehouse assistants.