We accept returns within 15 days of purchase. Please ensure that items are unused and undamaged.
If for any reason you wish to return an item, you can start a return by emailing us at firstname.lastname@example.org
Note: All items must be returned with the original packaging to ensure item arrives undamaged. Shipping costs will be deducted automatically.
We don’t offer direct exchanges online, but we do offer free returns for store credit so you can place a new order for an item in your preferred design
To begin the process, email info@convivialproduction and request an "Product Exchange".
If you live in Kansas City and would like to exchange an item in person, please note this in an email request to email@example.com and we will set up a time for you to shop with one of our warehouse assistants.