We accept returns within 15 days of purchase. Please ensure that items are unused and undamaged. 

Return Online

If for any reason you wish to return an item, you can start a return by emailing us at

Note: All items must be returned with the original packaging to ensure item arrives undamaged. Shipping costs will be deducted automatically.

Online Exchange  

We don’t offer direct exchanges online, but we do offer free returns for store credit so you can place a new order for an item in your preferred design

To begin the process, email info@convivialproduction and request an "Product Exchange".  

Warehouse Exchange

If you live in Kansas City and would like to exchange an item in person, please note this in an email request to and we will set up a time for you to shop with one of our warehouse assistants.