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Wholesale Policies

ACCESS TO WHOLESALE / TRADE DISCOUNTS

This site hosts both retail and wholesale catalogs. You must be logged in to an approved wholesale account to access our wholesale pricing. Once you've registered for an account our team will review it for approval. When logged in to an approved wholesale account, the catalog will update to show wholesale pricing. Access is subject to approval. Please email sales@convivialproduction.com with any questions!

 


TERMS

Terms listed below must be met for all wholesale orders. Trade accounts must meet the unit minimum but not the cost minimum.

     Initial minimum purchase of $250

     Reorder minimum of $200

     5 unit minimum per design

All domestic orders come with a shipping charge of 15%, charged at the time of purchase. For the Contiguous US only.

Minimum Exception: Single sample items are available - see "SAMPLES" below. Shops planning to carry or test a single product can order below the minimum $250 order total, but must order 10 units of the design to receive wholesale pricing. Contact sales@convivialproduction.com

Discounts and gift cards do not apply to wholesale/trade orders.

 


SHIPPING

Our wholesale program is structured to support both large and small volume wholesale partners. For this reason, we are set up to process shipments by both ground and freight.

GROUND

A 15% shipment fee will be charged at the time of purchase. This applies to wholesale partners domestic to the Contiguous USA exclusively (Hawaii and Alaska not included) and is not extended for international shipments at this time. Wholesale orders from outside the Contiguous US will be invoiced the full rate of shipment, at time of shipment. Please note that Convivial is not responsible for any import fees or duties on international orders.

FREIGHT

We offer freight shipment for bulk orders. Freight shipments are beneficial when a certain volume is hit, as it can largely reduce the cost of shipping per product ordered. We generally begin to see savings on orders of $2,000+. When we receive an order, we automatically find the most cost effective route for shipment. If your order is more economical to ship via freight, we will reach out to you directly to coordinate this. Once we've secured the most cost effective rate, we’ll proceed with shipment costs.

LOCAL

Shops local to Kansas City are welcome to pickup their orders from our studio, located in the Historic West Bottoms. Contact sales@convivialproduction.com for more details and to adjust shipping charges.

 


LEAD TIMES

Lead times for wholesale orders vary by season and quantities of items purchased. The average fulfillment time for a wholesale order is between 1 - 2 weeks, however due to COVID our ship times are delayed for up to 6-8 weeks. Larger orders are subject to adjusted lead times where necessary. If you're needing an order rushed, please email sales@convivialproduction.com ahead of time and we can check our stock availability to provide a ship date in advance.

 


SAMPLES

Samples can be found in the Quick Order Form on your account page (also available at the bottom of the website). 

Samples are an exception to our order minimums. Normal wholesale pricing and shipping fee of 15% apply.

Samples are non-returnable.

Coupon codes or gift cards do not apply to sample orders.

Samples are limited to one of each design.

Samples are shipped as soon as product is available (wholesale lead time does not apply)

 


TRADE ACCOUNTS

We are now offering trade accounts to those that qualify. You may apply by using the same wholesale inquiry form and adding a note. Convivial Production holds the right to determine qualification as trade or wholesale accounts. If you are unsure if you qualify as a wholesale or trade account, please reach out to sales@convivialproduction.com

Trade discount is 20% off all available items. We do not offer larger discounts as we work hard to price our items to be accessible.

Shipping and sample policies are the same as listed above. There is a 5 unit minimum per design but the order total minimum is not applied to trade partners. 


DAMAGES

If any of your items are damaged in shipment, please reach out to sales@convivialproduction.com within 3 days of receiving the shipment. We only require that a photo of the damaged product be submitted but a photo of the box does help. In response, we’ll ship out your replacement item immediately and take care of the requirements of filing insurance claims on our end.

 


FAQ 

 Q: DOES CONVIVIAL OFFER ZIP SECURITY?

A: We understand the unique challenge that comes with being a shop owner and wanting to ensure unique products. However we are unable to offer zip security for every shop and product at this time. We do extend zip security to long standing wholesale partners upon request. If you have questions, please reach out to sales@convivialproduction.com

  

Q: DOES CONVIVIAL HOLD ANY CONTRACTS CONCERNING HOW I PRICE AND RESELL PRODUCTS? 

A: Not at this time. We set our wholesale prices and simply communicate a suggested retail price within each product listing. However, we allow our wholesale partners to price products however they see fit to best cater their customer base and financial needs. 

 

Q: HOW DO YOU PACK YOUR ORDERS?

A: We are passionate about using 100% recyclable packaging material. Each piece is wrapped in a corrugated paper packaging and every box is filled with either a paper filler or biodegradable peanuts depending on the weight and size of the box.

 

Q: DO YOU PROVIDE PRIVATE LABEL SERVICES?

A: Yes. We accept private label projects on a limited basis. If you have a project in mind that you would like to discuss please email Danielle at design@convivialproduction.com.

  

Q: AM I FREE TO UTILIZE CONVIVIAL MARKETING MATERIALS IN ADVERTISING? 

A: Yes, absolutely! We work really hard to create thoughtful, beautiful content to present our products. We are more than happy to share the content we create with all of our wholesale partners at no cost. Content can be pulled directly from our website or social platform (IG). If the quality does not transfer well, please reach out to design@convivialproduction.com to receive the original content file.

 

Q: DO YOU OFFER TRADE ACCOUNTS / DISCOUNTS?

A: Yes! Please see the above section! If you are unsure if you qualify as a wholesale or trade account, please reach out to sales@convivialproduction.com. You can also apply using the same wholesale inquiry form.

 

Q: CAN I PRE-ORDER / PAY LATER?

A: Please contact Emily at sales@convivialproduction.com if you would like to be considered for pre-ordering approval. Completion of a Credit Card Authorization Form is required.

 


PRODUCT DETAILS

We take considerable pride in hand-making each piece that leaves our studio. The hand-making process gives each design a beautiful quality that makes every item we send out completely original to its new owner. As part of this process every item is not an exact copy, but is an organic form that can have slight variations in form and dimension. You may find that the dimensions listed for each product may vary by a quarter inch. If you have any questions about our process or products please feel free to contact us at sales@convivialproduction.com.