FREQUENTLY ASKED QUESTIONS
Q: WHEN CAN I EXPECT MY ORDER TO SHIP?
A: We full fulfill all in stock items within one to three business days. You will receive a shipping notification by email when your order is on its way!
Q: DO YOU ACCEPT RETURNS?
A: Yes! We accept returns within 15 days of purchase. Please ensure that items are unused and undamaged. All items must be returned with the original packaging to ensure item arrives undamaged. Shipping costs will be deducted automatically.
Q: WHERE DO YOU SELL YOUR PRODUCTS?
A: We sell our products directly to customers on our website, in studio, and wholesale to over 150 stores across the US and Canada. To find a store near your location you can view a list of our current stockists.
Q: CAN I ADD YOUR PRODUCTS TO A WEDDING REGISTRY?
A: Yes! You can use Zola to add any of our products to a registry for your wedding. You can learn more about how to do this here.
Q: CAN I SHOP IN THE STUDIO?
A: Yes! We accept walk-ins to shop our inventory Monday through Friday between 2:00pm to 4:00pm. You can also shop in our studio as part of our tours. You can find available tour dates here.
Q: DO YOU OFFER FREE SHIPPING?
A: Yes! We'll cover your shipping costs when you purchase $75+. Simply fill your cart and use code FLYFREE at checkout.
Q: WHICH SHIPPING CARRIER WILL DELIVER MY PACKAGE?
A: We currently ship all orders using USPS Priority. They have the most competitive pricing for 1-3 pound boxes, which means lower shipping costs for you!
Q: HOW CAN I TRACK MY ORDER?
A: As soon as your order has shipped you will receive an automatic email with tracking information. Please allow USPS 24-48 hours to scan and update the movement of the package.
Q: WHAT DO YOU USE TO PACK MY ORDER?
A: We have a 100% recyclable system in place for all online retail orders. Your items will be rolled in a corrugated paper wrap, cushioned with paper fill and packaged in a recycled recyclable box.
Q: WHAT SHOULD I DO IF MY ORDER BREAKS IN TRANSIT?
A: We work very diligently to wrap all of our orders with care. At times, items do break and we take full responsibility for the damage that happens when they are in the hands of USPS. If something has broken, please take an image and send it to firstname.lastname@example.org. A replacement will be sent out immediately.
PRODUCTS AND TOURS
Q: CAN I TOUR THE STUDIO?
A: Yes! We love having guests and we provide free studio tours to the public on the first weekend on every month. If you are interested in signing up for a tour visit our sign up page here.
Q: WHEN DO YOU RELEASE NEW COLLECTIONS?
A: We typically release new designs and full collections in the Fall and Spring seasons, although this is not guaranteed.
We take considerable pride in hand-making each piece that leaves our studio. The hand-making process gives each design a beautiful quality that makes every item we send out completely original to its new owner. As part of this process every item is not an exact copy, but is an organic form that can have slight variations in form and dimension. You may find that the dimensions listed for each product may vary by a quarter inch. If you have any questions about our process or products please feel free to contact us anytime here or at email@example.com.